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Terms & Conditions

Last Updated: June 2026

Welcome to Ecora Cleaning. By accessing our website or booking any of our services, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. About Our Services

Ecora Cleaning provides residential and commercial cleaning services across Oman, including but not limited to:

  • House Cleaning
  • Deep Cleaning
  • Office Cleaning
  • Sofa Cleaning
  • Carpet Cleaning
  • Mattress Cleaning
  • Move-In & Move-Out Cleaning
  • AC Duct Cleaning
  • Marble Polishing
  • Pest Control Services
  • Commercial Kitchen Cleaning

Service availability may vary depending on location, schedule, and operational capacity.

2. Booking & Appointments

Customers may book services through phone calls, WhatsApp, website contact forms, or online booking forms.

A booking is considered confirmed only after receiving confirmation from our team.

Ecora Cleaning reserves the right to reschedule appointments due to weather conditions, emergencies, staff availability, or unforeseen circumstances.

3. Pricing & Payments

All prices are based on the information provided during booking.

Additional charges may apply if:

  • The property size differs from the information provided.
  • Additional cleaning requirements are requested.
  • The property condition requires extra work beyond the original scope.

Payment is due upon completion of the service unless otherwise agreed in writing.

4. Customer Responsibilities

To ensure a smooth service experience, customers agree to:

  • Provide accurate property and service information.
  • Ensure safe access to the property.
  • Inform our team of any special requirements or fragile items.
  • Secure valuables, cash, jewelry, and important documents before service begins.

5. Service Satisfaction

Customer satisfaction is important to us.

If you are not satisfied with any part of the cleaning service, please notify us within 24 hours of service completion. We will review the concern and, where appropriate, take reasonable steps to address the issue.

6. Property & Liability

Our team takes reasonable care while performing services.

However, Ecora Cleaning shall not be responsible for:

  • Pre-existing damage.
  • Normal wear and tear.
  • Improperly installed fixtures or fittings.
  • Damage caused by faulty materials or existing defects.
  • Loss of unsecured valuables.

Customers are encouraged to report any existing damage before service begins.

7. Health & Safety

Our staff follows professional cleaning practices and safety procedures.

Customers must inform us in advance about:

  • Hazardous materials.
  • Health risks.
  • Restricted access areas.
  • Pest infestations requiring special treatment.

Ecora Cleaning reserves the right to refuse or stop services if conditions pose a safety risk to our staff.

8. Cancellation & Rescheduling

Appointments may be cancelled or rescheduled by contacting us before the scheduled service time.

Late cancellations may affect future scheduling priority.

We recommend notifying us as early as possible if changes are required.

9. Pest Control Services

For pest control treatments:

  • Customers must follow all safety instructions provided by our team.
  • Treatment results may vary depending on infestation levels and environmental conditions.
  • Additional visits may be recommended when necessary.

10. Website Use

By using our website, you agree not to:

  • Use the website for unlawful purposes.
  • Attempt unauthorized access to our systems.
  • Copy, reproduce, or misuse website content without permission.

All content on this website, including text, images, branding, graphics, and design elements, remains the property of Ecora Cleaning unless otherwise stated.

11. Intellectual Property

All trademarks, logos, graphics, service descriptions, and website content are owned by Ecora Cleaning and may not be copied, modified, distributed, or reproduced without prior written permission.

12. Third-Party Links

Our website may contain links to third-party websites for convenience.

Ecora Cleaning is not responsible for the content, privacy policies, or practices of external websites.

13. Privacy

Any information submitted through our website, contact forms, or WhatsApp communications will be handled in accordance with our Privacy Policy.

We respect your privacy and take reasonable measures to protect your personal information.

14. Changes to These Terms

Ecora Cleaning may update these Terms & Conditions from time to time without prior notice.

Updated versions will be published on this page with a revised effective date.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Ecora Cleaning
Oman
Phone: +968 7181 4000
Email: info@ecorecleaning.com
Website: https://ecorecleaning.com

By using our website or booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.